Frequently Asked Questions
1. What services can Onesource caregivers provide in the home?
Our caregivers can provide both in-home skilled medical and non-medical care. This includes, but is not limited to:
- Skilled medical care
- Sitter services
- Household services
- Private duty nursing
- Various therapeutic needs
- Personal care
- Companion care
- Intermittent care
- Care for people with disabilities
- Daily living activities
- Respite care
- Pediatric care
- Behavioral health care
2. What makes Onesource different from other home healthcare and hospice providers?
Onesource is committed to providing you and your loved ones with the absolute best possible service in the industry. Our staff is available 24 hours a day, seven days a week. We offer free in-home consultations and home safety evaluations at the start of your program and routinely thereafter based on the client’s needs. Our plan of care is developed based on the unique circumstances of the patient – one size does not fit all. Furthermore, our caregivers and healthcare professionals are regularly supervised and evaluated to ensure that Onesource high standard of service goals are met.
3. How do I know if my caregiver is qualified?
Onesource adheres to the highest standards in the industry for our staff. Our caregivers undergo thorough interviewing, testing, and screening prior to employment. This includes performance of multiple background checks, reference checks, license verifications when applicable, driver record screenings, and a formal orientation and training courses.
In addition, caregivers are regularly supervised and evaluated by management to help ensure that you or your loved one is receiving the compassionate attention they deserve. We pride ourselves in being highly skilled and sensitive to the physical and emotional needs of each patient.
4. How much do home healthcare services cost?
The cost of service varies on a case-by-case basis. Onesource coordinates billing on the patient’s behalf with a number of sources – including Medicare, Medicaid, Managed Care insurances, Long-term Care insurances, and we also accept personal payment for services.
5. How do I choose a homecare provider?
When faced with the challenge of finding a qualified company that can provide care when it’s needed at a fair price, it is important to know and understand your options. There are many caregiver choices available, and these decisions can often become confusing and frustrating. When selecting a homecare provider, it is important to ask questions and make an informed decision based on your specific needs. Seek the advice of your Physician and ensure that your questions are answered to your satisfaction. Oncesource is available to assist you with this process.
6. How do I reach someone after hours?
Onesource personnel are available to answer the phone 24 hours a day, seven days a week, including holidays and weekends. An RN is also on-call 24 hours a day, seven days a week.
7. How long is the wait time for services?
Onesource has the capability to have caregivers to start providing care for a patient within 24 hours, and on many occasions we can start within the same day.
8. What is the difference between “skilled” and “unskilled” medical care?
“Unskilled” or “Non-medical” care typically refers to companion or personal activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs) and can be arranged for anywhere from a few hours to 24-hours a day. “Unskilled” or “Non-medical” care is often sought by the elderly, new and expectant parents, individuals with disabilities, and those transitioning from a hospital or medical facility to home.
"Skilled" medical care follows a specific plan of care under the supervision of a physician and a nurse or Therapist and involves home health care and hospice services such as nursing care; physical, occupational, speech, and respiratory therapies; as well as social services and volunteer services. Skilled medical care in the home can provide a comforting alternative to residing in a hospital, nursing home, or assisted living community.