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Pinnacle Award

June 25, 2020

OneSource Home Health & Hospice ranks in the TOP 15% NATIONWIDE for
Customer Experience

OneSource Home Health and Hospice, an Idaho-based provider of Home Health and Hospice Services is proud to announce that they are the recipient of the Pinnacle Quality Insight’s 2020 Customer Experience Award. (Pinnacle is a Medicare survey provider)

Awarded for outstanding service in the areas of:
• Help for pain and symptoms
• Training family to care for patient
• Treating patient with respect

OneSource Home Health & Hospice maintains a dedication to providing best in class senior healthcare services.

Kelly Mincinski RN, Hospice Director of Nursing describes receiving the award as an honor, stating that

“My Hospice team and I feel so honored and grateful to receive this recognition from the patients and families that we serve. Every day we wake up with one purpose in mind, and that is to serve and care for others and do whatever is needed to ensure that every patient has comfort, peace and the quality time to spend with their loved ones. It is an honor and a privilege to be a part of this sacred time in a patient’s life and my team and I feel so blessed to be a part of their journey.”

Throughout its 14-year history of serving the community, OneSource has placed a strong emphasis on ensuring that the individual needs of every patient/resident’s needs are met. Over the course of 2019, a sampling of OneSource’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate OneSource in specific categories.

Each month, OneSource has gathered its real-time survey results to gain a better understanding of the patient’s/resident's needs and to make improvements when necessary.

In qualifying for the Pinnacle Customer Experience AwardTM, OneSource Home Health and Hospice has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Medicare providers have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient/resident’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

About OneSource Home Health & Hospice

OneSource Home Health & Hospice has provided exceptional in-home health care services to Idaho Falls, Pocatello and the surrounding Idaho communities for over 14 years. Our compassionate and skilled team of clinicians help
individuals to achieve their health care goals in the safety & comfort of their homes. Using a team approach, involving physicians, nurses, skilled therapists, medical social workers and home health aides, we work directly with patients and their families to develop care plans that are patient-centered, improving outcomes and quality of life.

OneSource partners with many hospitals, clinics & care centers throughout Idaho. These partners help to create a seamless transition to home health or hospice services. This 2020 Customer Experience Award would not be possible
without the support & care from both the OneSource team and our outstanding community partners.